Return & Refund Policy

Last updated: August 3, 2026

At Vistamble, we want you to love what you ordered. Our products ship directly from our fulfillment partners' warehouses, so this policy is built around how that process actually works — fair to you, and accurate about what we can and can't do.

Order Processing & Shipping Time

Orders are typically processed within 1–3 business days before they ship. Once shipped, please allow 7–15 business days for delivery, depending on the product and your location. You'll receive tracking information as soon as your order ships.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, we'll make it right — a full refund or a free replacement, your choice.

Contact us within 14 days of delivery at vistamblesupport@gmail.com
Please include clear photos (or a short video) of the item and its packaging — this lets us resolve it quickly and file a claim with our fulfillment partner on your behalf
You will not need to ship the item back. Our fulfillment partners do not accept physical returns — international return shipping isn't practical for either of us — so please keep the item while we process your refund or replacement

Change of Mind Returns

Because our products ship directly from our fulfillment partners and physical returns aren't available to us, we're unable to offer prepaid return shipping for change-of-mind requests (wrong color, sizing, or a change of heart). If you'd like to request one within 14 days of delivery:

Contact us at vistamblesupport@gmail.com to discuss your order
Since we can't receive the item back, we'll work with you directly on a fair resolution — this may include a partial refund, store credit, or another solution depending on the item
We can't guarantee a full refund for change-of-mind requests, but we'll always do our best to find something that works for you

Order Cancellations

Orders can be cancelled for a full refund within 24 hours of placing your order, provided it hasn't already entered processing with our fulfillment partner. Once an order has been processed or shipped, our standard return process above applies instead.

Final Sale Items

The following items are final sale and cannot be returned unless damaged or defective, due to hygiene reasons: Moroccan Cushion Cover, Sheer Leaf Pattern Curtains, and Bohemian Curtain Ties.

Refund Timing

Approved refunds are processed within 5–10 business days to your original payment method. Depending on your bank, it may take an additional few days to appear on your statement.